Shipping policy

Shipping Policy

Zentriq Botanicals
West Cortland Street
Chicago, IL 60639, USA
Email: support@zentriqbotanicals.com
Website: www.zentriqbotanicals.com

Last updated: [Insert Date]

1. Order Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Orders placed after business hours, on weekends, or on holidays will be processed the next business day.

You will receive a confirmation email once your order has been shipped.

2. Shipping Methods & Delivery Time

We currently ship within the United States.

Estimated delivery times:

Standard Shipping: 3–7 business days
Expedited Shipping (if available): 2–3 business days

Delivery times are estimates and may vary depending on location and carrier delays.

3. Shipping Rates

Shipping costs are calculated at checkout based on the destination and selected shipping method.

We may offer free shipping promotions from time to time. Any applicable offers will be displayed at checkout.

4. Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

5. Incorrect Address or Delivery Issues

Customers are responsible for providing accurate shipping information.

Zentriq Botanicals is not responsible for:

Orders shipped to incorrect addresses provided by the customer
Lost or delayed packages due to carrier issues

If a package is returned due to an incorrect address, additional shipping fees may apply.

6. Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at:

support@zentriqbotanicals.com

Include your order number and photos (if applicable). We will work with the carrier to resolve the issue and provide a replacement or refund when appropriate.

7. International Shipping

At this time, Zentriq Botanicals ships only within the United States. We plan to offer international shipping in the future.

8. Contact Us

If you have any questions about shipping, please contact: