Refund policy

Zentriq Botanicals
West Cortland Street
Chicago, IL 60639, USA
Email: support@zentriqbotanicals.com
Website: www.zentriqbotanicals.com

Last updated: [Insert Date]

 

 

1. Return Eligibility

We want you to be satisfied with your purchase. Due to the personal nature of skincare and cosmetic products, we accept returns under the following conditions:

  • Returns must be requested within 14 days of delivery.

  • Products must be unused, unopened, and in original packaging.

  • Items that have been opened or used cannot be returned for hygiene and safety reasons.

 

 

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:

support@zentriqbotanicals.com

Include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We will provide a replacement or full refund at no additional cost.

 

 

3. How to Request a Return

To initiate a return:

  1. Email support@zentriqbotanicals.com with your order number and reason for return.

  2. If approved, we will provide return instructions.

  3. Customers are responsible for return shipping costs unless the item is damaged or incorrect.

Returns sent without prior approval may not be accepted.

 

 

4. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error.

 

 

5. Non-Returnable Items

The following items cannot be returned:

  • Opened or used products

  • Items damaged due to misuse

  • Clearance or final sale items

  • Gift cards (if applicable)

 

 

6. Allergic Reactions or Sensitivity

We recommend performing a patch test before full use. Zentriq Botanicals is not responsible for individual allergic reactions or sensitivities to ingredients.

If irritation occurs, discontinue use immediately.

 

 

7. Contact Us

For any questions regarding returns or refunds, please contact:

Zentriq Botanicals
West Cortland Street
Chicago, IL 60639, USA
Email: support@zentriqbotanicals.com
Website: www.zentriqbotanicals.com